NATIONAL:
Door to Door (FastWay) – R80
WESTERN CAPE:
Door to Door (FastWay) – R50
Mondays – Fridays: 08h00-17h00 (Excluding Public Holidays)
How long will my order take to arrive?
Most of our orders are dispatched within 24hrs after payment and we provide online tracking through our courier partners. We deliver to local and main areas within 3 working days and to other national areas within 5 working days.
Tracking number will be sent to the cell phone number/ email provided by the customer upon ordering.
If the Customer finds any product to be defective, the Customer may within 7 days of delivery of the product inform CommuniPet of the defect via email and arrange to return the goods to the Company. Unfortunately we will not accept products which have been subjected to abuse, misuse, improper use, negligence, accident, alteration or tampering at the hands of the Customer.
Orders placed incorrectly or in error by the Customer will need to be returned to the Company on the Customer’s own account. No refunds will be made until the Goods are returned in good order to the specified location of the Company.
Note: A 2% transaction fee will be levied on returns of incorrect or mistakenly placed orders by the Customer.
From time to time we experience National Stock Shortages. This could be due to multiple reasons such as shortages of raw materials, delayed international shipments etc. In this event you will be notified immediately.
Discontinued / Permanently unavailable: We will notify you and, unless you agree to accept another product instead, CommuniPet will issue a refund in respect of that product to you or give you the option to credit your account to an amount equal to the price paid for the product*.
*Delivery fees will not be refunded if the unavailable item(s) are part of an order which included items that will still be delivered.
All order cancellations must be done by emailing sales@communipet.co.za . We will then refund you as per our Refund Policy.
